COVID-19

Reopening for Limited Appointments

We are pleased to announce that we are planning to start seeing some patients for face to face appointments that are pre-booked by phone or email.

We are sorry that there has been a disruption to your routine care. It has been incredibly frustrating for us all, however, we are now able to begin a return to dentistry albeit in a more limited way. Whilst things have changed, we remain committed to maintaining the health and safety of our patients.

We have undertaken a risk assessment of our premises and have made changes to the way we will be providing your dental care. For example:

• All patients and staff will be questioned for COVID-19 symptoms before they enter the building
• Entry to the building will be by appointment only
• We will ask you to attend alone where possible, and wearing a face covering
• We will ask you to complete some forms online before your appointment. Don’t worry if this is not possible. Our staff will help you with paper forms where necessary.
• All our clinical staff will be wearing full Personal Protective Equipment while they are with you. Please don’t be surprised by our appearance!
• You will notice a Perspex screen at reception. It is for your protection as well as ours.
• Appointments will be a lot longer to allow us to clean down and perform the extra administrative tasks between patients.
• Treatments will initially be limited to a minimum to preserve health and remove any discomfort.
• We are exploring providing advice and information digitally. We may invite you to a video consultation. This is an option that we hope will be helpful, but you will still be able to see a dentist or therapist face to face as circumstances allow.

These modifications will help us to prioritise the safety of our patients and staff. The additional safety precautions will naturally slow the pace at which we are able to work, therefore, we ask for your patience during these unprecedented times.

We will be unable to offer the full range of dental treatment until we ensure that all the arrangements are in place to do this safely. In this early phase we may still need to refer you elsewhere for some treatment while we offer an urgent dental care service for those who are in most need.

We ask that all patients who are termed vulnerable or who are shielding to avoid coming to the practice unless absolutely necessary. If you are unsure as to whether you are in one of these categories, please follow this link: https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk-from-coronavirus/whos-at-higher-risk-from-coronavirus/

This is a dynamic situation that is ever changing. We will try to keep you informed to the best of our ability and hope it won’t be long before we can return to providing our full service. Please keep visiting our website or follow us on social media for the most up to date information.

If you have any concerns, please call or email us (reception.select@ntlbusiness.com). Please note we cannot admit people who walk up to the practice without a pre-booked appointment.

Thank you for your patience and ongoing support through the pandemic.